OUR GENERAL POLICY

We will gladly accept returns/exchanges on any items that are in their original, unused, or unopened condition along with all packaging.

Please email hi@houseofadour.com within 15 days of receiving your order and we will issue you a Return Authorization Number (RA#). We require that your item is returned within 14 days of receiving your RA#.  Please note that all returns that do not meet the 14 day requirement for requesting a RA# will only be considered for online store credit/exchange and no refund will be given. Upon receiving your RA#, you have 14 days to ship your return.

If you decide to return an item(s) to Adour, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Adour. Please note that this amount will be subtracted from your merchandise refund. If the item(s) are returned for an exchange, we will provide a return shipping label to you at no charge (US domestic customers only, International customers are responsible for return shipping costs).

Upon acceptance of the merchandise for return, we will process your refund within 10 business days, at which time you will be notified by email. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card. Upon acceptance of merchandise for exchange, the new item will be shipped upon availability.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

Items that appear used upon inspection are not eligible for refunds or exchanges.